We have ambitious plans, and we know the most critical step is building an incredible team that reflects the diverse fabric of our nation and embodies our values. Our team is made up of people who are equal parts dreamers and doers. We are people who care as much about how we achieve our goals as we do about the goals themselves. Our values drive our team and are instilled in the work this Foundation does every day. We are also committed to creating an anti-racist organization in order to do our part to help combat racism and inequity in all forms, in communities across our nation and around the world. Read our full statement on anti-racism and equity here.

Purpose of Role

Working closely with the Manager, Visitor Services, this role will provide operational support to enhance the visitor experience. Duties will involve supervising Visitor Services staff at varied locations and managing daily operations including ticketing, coat check and a contact center. This position will also involve administrative tasks and escalating priorities appropriately to maintain workflows in alignment with the Obama Foundation Goals and Standard Operating Procedures.

As the Supervisor, Visitor Services, you’ll be reporting directly to the Manager, Visitor Services.

Core Job Responsibilities

• Day-to-day shift leadership of public-facing staff in service of Museum ticketing processes, coat check, information desks, access control, greeters and contact center.

• Work closely with the Manager of Visitor Services in a fast-paced work environment to ensure guests receive a world-class, welcoming experience, facilitating visitor access throughout their visit. Address and resolve visitor inquiries, complaints and feedback promptly and professionally.

• Promote an inclusive and accessible environment aligned with the Obama Presidential Center mission and goals.

• Collaborate with internal teams to maintain a working knowledge of Center programming and exhibits in order to facilitate accurate flow of information from staff to visitors.

• Assist in the recruitment and training of Visitor Services Staff.

• Maintain accurate records of staff hours and performance, inventory, cash banks and other logs and reports.

• Serve as Manager-On-Duty as assigned.

• Perform other duties as assigned.

Key Deliverables / Outcomes

• Oversight of Visitor Services staff including but not limited to ticket purchases, contact center, accessibility resources, and crowd management. Provide back-up support on the floor as needed.

• Coaching and mentorship of a diverse staff of Visitor Services Associate team members to achieve departmental and Foundation goals.

• Maintain training processes for staff, including use of digital systems and cash handling.

• Assist in the implementation and maintenance of Standard Operating Procedures to improve operational efficiency.

• Maintain a working knowledge of the Americans with Disabilities Act standards and legal requirements to facilitate a welcoming and accessible environment.

• Foster a welcoming environment by actively promoting and delivering exceptional service throughout the entire customer journey, both in-person and online.

Required Qualifications

• Commitment to an inclusive, accessible, and diverse work environment; ideally experienced in leading teams in a customer-centered space, cultural institution, or an educational setting.

• Interest or experience in a public-facing role with accountability for mission-oriented goals.

• Demonstrated knowledge of cash handling procedures, contact center functions, ticketing services, guest services, or related fields. Proficiency in Google Suite is a plus.

• Excellent communication and interpersonal skills with the ability to balance multiple priorities and ability to resolve issues in a fast-paced environment.

• Flexibility of hours including but not limited to early morning, late night, weekends, and holidays across campus in both indoor and outdoor environments. Ability to work out of the Obama Presidential Center in Jackson Park.

The salary range for this role is between $79,040 and $98,800.

This role will be required to be onsite five days per week, which may include weekends, evenings, and holidays.

Foundation Values

The Foundation Values are Courage, Empathy, Integrity, Accountability, Community, Inclusivity, Pragmatism, Resilience, Imagination, and Hope.

Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification. The Obama Foundation is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!

Equal Opportunity Employer

The Foundation is committed to creating a diverse work environment and is proud to be an equal opportunity employer. The Foundation does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply. If you are a qualified candidate with a disability, please e-mail us at careers@obama.org if you require a reasonable accommodation to complete this application.