Tech Intern - QA engineering (quality assurance and testing)

Contract length: 6 months, with possibility of extension by a further 3 months

Hours: Full-time or part-time (80% FTE). Priority will be given to suitable candidates with full-time availability.

Location: home-based

Travel:  none

Reporting to: Program Technology Lead

Deadline for applications: 1 Oct, 2025

Our interns receive a 600 USD/month stipend for full-time commitment.

CLEAR Global is an equal-opportunity employer, committed to having a diverse team where individuals of all backgrounds collaborate and learn from one another. We believe we can be most effective with diverse experience and expertise in our team. We recruit on merit, actively seek diverse applicant pools and encourage candidates of all backgrounds to apply. We do not discriminate on the basis of disability, age, gender identity and expression, national origin, race and ethnicity, religious beliefs, marital or parental status, or sexual orientation, and welcome all types of diversity.

Background

CLEAR Global is a nonprofit organization helping people get information and be heard, whatever language they speak. One of the ways we aim to achieve this is by leading the development of language technology for marginalized languages. This has the potential to shift the power dynamic in emergencies and international development contexts, placing control of communication and information access in the hands of the people in need of support. This includes through the collection of high-quality text and speech data in low-resource languages with communities that can be used to improve and develop language technologies in these languages.

The TWB Voice Platform is a platform for collecting and managing high-quality voice data for language technology development. The system enables Translators without Borders community members to contribute voice recordings through structured workflows, supporting the creation of speech datasets from prompt upload, voice recording, transcription, and integrated validation tasks to quality assure recordings and transcriptions.

The Role

The Tech Intern will work under the supervision of the Program Technology Lead and work closely with the TWB Voice platform product and development team. This is a dedicated position to support the technical team mainly in the quality assurance and maintenance of CLEAR Global’s platforms, especially the TWB Voice platform.

The core goal of the role is to support the ongoing quality assurance of the design and development of the TWB Voice platform by focusing on functional verification of features, User Acceptance Testing (validation against requirements), technical documentation and support to DevOps work such as deployment processes and version management. The candidate will contribute directly to ensuring that new features and workflows function as intended, identifying and documenting issues, performing regression testing and helping improve the overall user experience. Additional support can also include usability testing and UX design (if there is such interest from the candidate).

This internship is an excellent opportunity for an energetic candidate to gain hands-on experience providing technical support to software development for international development and humanitarian contexts.

Responsibilities

• Support functional testing of new and existing features on the TWB Voice Platform
• Support the developers on troubleshooting technical issues, document bugs and observations and ensure they are clearly communicated to the developers
• Collaborate closely with the development team to monitor deadlines, retest resolved issues and report back to the product team
• Assist with preparing and maintaining technical documentation, user guides, and workflow notes
• Monitor platform use, flag anomalies, and support the improvement of contributor- and partner-facing workflows
• Help in planning and executing User Acceptance Testing
• Provide feedback to improve the usability and reliability of the platform, working closely with both the technical and product teams
• Support routine administrative and coordination tasks within the technical team, including note-taking, progress tracking, and organizing internal meetings where relevant

Qualifications

The right candidate is an energetic colleague who agrees with CLEAR Global’s basic beliefs and values and who can work virtually with team members based throughout the world. We are looking for an autonomous team player who enjoys supporting others effectively and is interested in technical systems and processes.

Essential skills and competences

• University Degree in computer science or a related subject, graduated within the last two years (or still studying)
• Willingness to learn, grow professionally developing new skills and experiences
• Excellent organizational and communication skills
• Keen interest in software QA and engineering, verification and validation processes, operational maintenance, and UX
• Thoroughness and attention to detail
• Capacity to work independently to achieve agreed targets
• Strong interpersonal skills
• Strong written and spoken English

Desirable skills and competences

• Previous experience in project support in non-profit organizations, particularly in development and/or humanitarian action
• Proficiency in a second language

Job requirements

The successful candidate will need to have access to a stable internet connection and a computer to be able to carry out the role. 

About CLEAR Global

CLEAR Global exists to help people get vital information, and be heard, whatever language they speak. We believe that everyone has the right to give and receive information in a language and format they understand. We work with nonprofit partners and a global community of language professionals to build local language translation capacity, and raise awareness of language barriers. Our network of over 100,000 community members translate millions of words of life-saving and life-changing information a year.

Core values

CLEAR Global employees and volunteers are people who believe passionately about the value of this work and take personal responsibility for achieving the mission. CLEAR Global’s mission and organizational spirit embody the core values established in its strategic framework:

• Excellence: As the leading voice for communicating humanitarian information in the right language, CLEAR Global is a leader in the translation industry and in the non-profit sector.
• Integrity: CLEAR Global believes that every person, whether it’s the people who we serve, our volunteers or our staff, has value, deserves respect and has inherent dignity.
• Empowerment: CLEAR Global believes in using language to empower people around the world to control their own development and destiny.
• Innovation: CLEAR Global recognizes and celebrates the power of innovation to address humanitarian and crisis issues around the world.
• Sustainability: CLEAR Global recognizes that meeting our mission necessitates establishment and maintenance of a solid financial and organizational infrastructure.
• Tolerance: Our staff and volunteers are highly knowledgeable and skilled; value each other, our partner and our recipients; create a supportive work environment; and, conduct themselves professionally at all times.

CLEAR Global may re-advertise the vacancy, cancel the recruitment, offer an appointment with a modified job description or for a different duration at its discretion.