Technical Project Analyst

About Dimagi

Dimagi is an award-winning social enterprise and a certified B Corp and Benefit Corporation. Our primary product, CommCare, is the most widely-deployed open-source digital platform for enabling Frontline Workers. Since 2002, Governments and organizations across all sectors have built customized mobile, web, and SMS applications on CommCare to deliver services to underserved populations. Dimagi is more than a tech company. We are an impact-first team of compassionate people from all parts of the world and all walks of life, dedicated to using business as a force for good in global health and development.

About The Connect Division

Connect by Dimagi is building a new model for global development that links funding directly to verified service delivery at the frontline. Our platform connects funders with a network of trusted, locally-led organizations (LLOs) to deliver proven, high-impact services. Frontline Workers (FLWs) use a mobile app to learn skills, deliver services, and verify that their work meets quality standards in order to get paid. For funders, Connect offers a transparent, cost-effective way to invest in verified outcomes. For LLOs, it provides access to sustainable funding and tools to support delivering these vital services.

About the Position

Dimagi is looking for a Technical Project Analyst (TPA) to join our Connect Division. In this role, you will support one or more Connect program teams working on the optimal design, development, and continuous improvement of impactful interventions built on our flagship platforms, Connect and CommCare. The TPA supports program delivery through the structured management and analysis of business requirements; translation of those requirements into clear technical specifications for digital solutions such as mobile applications and AI chatbots; timely implementation, testing, and quality assurance of technical deliverables; and contribution to ongoing process improvement.

In addition, the role involves analysing program and system data to generate insights that inform design decisions, identify risks or bottlenecks, and help determine next steps as programs evolve. You will also engage with internal and external stakeholders to clarify requirements, communicate findings, and ensure technical work remains aligned with program objectives and user needs. You will be working in an agile environment alongside a dynamic, multi-skilled team of developers, engineers, public health, and project management specialists.

Responsibilities

Application Design & Configuration

• Configure and build applications and AI chatbots on Dimagi’s CommCare, Connect, and Open Chat Studio (OCS) platforms to implement technical requirements defined by project teams.
• Develop and test complex forms, workflows, and automations; support prompt engineering and chatbot evaluation; and troubleshoot system and data issues.
• Analyse requirements to identify potential technical risks, constraints, or opportunities for improved design.
• Collaborate with program teams to implement complex or cross-cutting requirements that span multiple system components.

Requirements & Stakeholder Collaboration

• Work closely with Project Managers and other stakeholders to refine business requirements and translate them into clear, implementable technical specifications.
• Communicate progress, risks, and dependencies through stand-ups, retrospectives, project management tools (e.g. Asana), and project meetings.
• Coordinate with other Technical Project Analysts to share best practices and promote consistency across implementations.

Data Analysis & System Investigation

• Analyse program and system data to validate assumptions, identify data quality issues, and support technical decision-making.
• Use data insights to inform design adjustments, surface risks or bottlenecks, and support program iteration.
• Investigate system structure and data models as needed to answer technical or programmatic questions.

Quality Assurance & Delivery Support

• Support quality management throughout the software development lifecycle by ensuring implementations meet specifications and acceptance criteria.
• Execute testing and quality assurance activities to support delivery of a high-quality product.
• Support internal teams and clients in understanding how to effectively use and manage the system.

Documentation & Process Improvement

• Create and maintain technical, functional, and training documentation, including process maps and workflows.
• Contribute to continuous improvement of delivery processes, tools, and documentation.
• Maintain relevant project tracking tools (e.g. Asana, Jira) to support transparent delivery.

Relevant Skills

• 2+ years of relevant experience in a technical or technical-delivery role contributing to software implementations, including implementing and supporting technical requirements for software systems or applications.
• Must be technically savvy and enjoy the design and build process, with the ability to create applications that meet business goals.
• Ability to analyse system or program data to support decision-making, identify issues, and inform design improvements.
• Comfortable using AI-powered tools (e.g., ChatGPT, Claude) to support research, analysis, documentation, and day-to-day problem solving.
• Ability to work in and coordinate with dynamic, cross-functional teams, including effective collaboration with technical and non-technical stakeholders.
• Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences and provide clear, timely updates.
• Demonstrated time management and organisational skills, with the ability to work across multiple projects or tasks simultaneously.
• Self-motivated, results-oriented team player who takes ownership of work and follows through on commitments.
• Familiarity with agile software development and quality assurance practices.
• Comfort in using Google Workspace and Microsoft products, especially Excel.
• Interest in applying technical skills to socially impactful programmes.

Bonus skills

• Formal training in computer science, information systems, data, or related fields.
• Experience with data analysis, reporting, or visualisation tools (e.g. Excel, Power BI, Superset, Python).
• Experience using AI-assisted tools (e.g. generative AI) to support tasks such as documentation, data exploration, test case development, or requirements analysis, with appropriate judgment and validation.
• Professional fluency in French

Benefits and Compensation

We aim to make a difference, not just as a company but also as an employer. We are transparent about salaries at all levels of the organization and have a standard, global pay scale for all positions that is non-negotiable. The salary for this position which is affiliated with Dimagi's Cape Town office is 443,097 ZAR annually. 

The benefits we offer are geared towards having a strong impact on our staff’s well-being. A few of our key benefits are outlined below:

• 100% employer-sponsored medical aid 
• 5% match to Employees’ Retirement Fund 
• Employee stock option plan
• 30 days paid time off inclusive of holidays
• Unlimited sick time and excellent parental leave policy
• Access to a flex-time policy that allows employees to work based on a flexible work schedule
• Professional Development Benefit
• Access to an Employee Assistance Program (EAP) through ComPsych

EEO Employer/Veteran/Disabled

Dimagi is an Equal Opportunity Employer. We celebrate and support diversity and are committed to providing a work environment that is inclusive and free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are interested in applying for employment and need special assistance or a reasonable accommodation during the application or interview process for a posted position, please contact us at 617-604-2123 or send an email to accommodations@dimagi.com detailing your request.