Technical Support Intern (m/f/x)

About Plan A

Plan A, a Diginex Ltd company, is Europe’s leading corporate carbon accounting and decarbonisation software provider, helping companies turn emissions intelligence into financial performance. Its AI-powered, TÜV-certified platform, coupled with expert support, simplifies emissions accounting, target setting, and reduction planning in line with GHG, and SBTi standards. We support more than 300 customers, including BMW, Visa and KFC, in reducing costs, improving efficiency, and creating long-term value through decarbonisation.

We are seeking a highly motivated, skilled, and collaborative Intern to join our customer success team for a six-month role, with the opportunity to convert to a full-time position.

How You’ll Make An Impact

• Optimise our AI support bot by reviewing responses, refining flows, and improving answer accuracy.
• Support customers with data uploads and validation, troubleshooting complex issues (e.g. large files, formatting errors, validation mismatches).
• Investigate technical issues raised by customers and collaborate with product and engineering to resolve root causes.
• Analyse recurring support patterns and AI performance insights to inform product and automation improvements.
• Create and maintain clear technical documentation, FAQs, and guidance to strengthen self-serve support.

• Eager to learn about sustainability and Plan A’s customer needs
• Excited to explore how AI agents can streamline workflows and boost efficiency
• Good and customer-friendly service is the highest priority for you
• You’re comfortable working in fast-paced environments, troubleshooting issues in real-time and overseeing multiple tasks simultaneously
• A passion for sustainability, and helping companies tackle the world’s biggest challenges
• Excellent written communication skills in English and preferably German

• Contribution to a bigger purpose! Push the needle on climate action by contributing to the success of our carbon management and ESG software! 
• We value collaboration over competition. You will become part of a cooperative and cross-functional environment, where we value sharing knowledge and best practices.
• Enjoy the perks of remote work but always feel free to join us in our office in Berlin Mitte.
• 24 vacation days per year, 30 days working-from-anywhere
• Discounts and benefits via the Plan A Corporate Benefits Platform