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Travel Ops Specialist

Web Summit
15 hours ago
On-site
Lisbon

About us:

 

How did Web Summit become, in the words of Forbes, “the best tech conference on the planet”? Meaningful connections. Our tech events are unmissable because we make it easier for the right people to meet and connect. Everyone at Web Summit works towards this goal.

 

And we’re just getting started. 

 

We’re always looking to build on the impact we have already made at Web Summit. In the coming years we’ll take Web Summit to new markets, promoting global connectivity, highlighting important issues and connecting global leaders – all while making a positive impact on the environment and communities we encounter.

 

To build a better company, we have to better ourselves. We do that by finding the most ambitious people to work with us. 


About the team:

You’ll be joining the Key Attendee Success team, who are responsible for ensuring our investors, media attendees and speakers have the best experience at our global events, starting with a seamless and personalised travel experience. 

The team works with high profile attendees from the worlds of tech, sport, entertainment, government and more, ensuring a memorable and tailored event. 

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What you will achieve:
  • You’ll manage end to end travel logistics for all of our key attendees.
  • You’ll improve processes and workflows that result in an excellent travel experience for our key attendees.
  • You will work with internal and external stakeholders, to effectively and efficiently manage travel Ops
  • You’ll triage and react to attendee changes, reschedules and cancellations
  • You’ll liaise with other teams and ensure clear communication channels exist.
  • You’ll foster relationships with some of the most highly regarded organisations, attendees and delegations at our events.
  • You’ll become an expert in our travel software, industry tools and global travel trends, helping the company maximise travel efficiency and costs
  • You’ll work closely with budgets and finance to ensure compliance and targets.


Skills we like to see:
  • Ideally 2+ years of experience in a Travel Ops/agent/consultant role
  • Strong travel industry knowledge required. 
  • Experience in the events/travel industry in any capacity.
  • Excellent customer service skills and an eye for detail.
  • Exceptional planning, scheduling and communication skills.
  • Strong administrative skills and an ability to meet deadlines.
  • Self-motivated multitasker with the ability to work on your own initiative to accomplish tasks.
  • Ability to adapt to changing needs and take up new tasks proactively.
  • Knowledge of the tech industry in any capacity is preferential.


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Benefits and perks: 

  • Subsidised healthcare, dental, employee assistance programme (EAP) and more.
  • Employer pension contribution up to 6% for Irish-based employees
  • A dedicated in-house L&D department, with access to workshops, online learning and resources to help you excel in your career development.
  • Company MacBook, generous annual leave and flexible working arrangements.
  • Our very own Tramway Team, which drives community and morale-boosting events for employees to participate in.
  • Annual company get-togethers, charity days, and monthly wellbeing talks.
  • Wellness subsidy issued to all employees of €1000 per year

At Web Summit, we embrace diversity and inclusion. We want talent from all walks of life to help us on our journey to digitise the conference sector. Hiring decisions are made purely on experience, skills and the needs of the business.