Working Group Coordinator

Department: Technology
Team: Working Groups
Location: London with flexible hybrid working – must be able to travel to London office c. once per month
Position type: Contractor (umbrella – inside IR35) – ASAP start to 31st October 2026

What the hiring manager says

“I am looking for a team player to join our Working Groups Support function by arranging meetings and providing logistical and administrative services to all our Working Groups. We are a close-knit team who have also recently moved to a new platform, and I am looking forward to getting someone onboard who can share their ideas and experiences as we learn new things each day.”
Emma Wood, Working Groups Manager

About the Team

Working Groups are the traditional “engines” of the GSMA and exist to oversee and develop the practical aspects of running mobile services today and into the future. They are an established structure with many long-term and valuable active members. The Working Groups have resource pools of subject matter experts that provide huge value to GSMA’s activities. Working Groups meet periodically to gather opinion’s, reach consensus and approve documentation and the insight of the Working Group members greatly benefits the formulation of GSMA’s work on many projects and adds considerable value to the entire mobile ecosystem.

About the role

We are currently looking for a candidate who will report to the Working Groups Manager and assist in relation to all duties regarding management and administration of the GSMA Working Groups. Duties may include:
• Organising meetings and conference calls to defined meeting requirements, liaising with hosts and sponsors, managing bookings, invitations and agenda
• Virtual meeting management or onsite management if required.
• Note-taking to facilitate minutes
• Assisting colleagues in follow up of activities arising from meetings
• Managing the administration of Working Groups, procedures and documentation on the GSMA’s on-line repositories and liaise with marketing to ensure that gsma.com pages are up to date.
• Provide support to the Working Groups marketing team, Working Group Directors and Head of Working Groups.

About You

• Experience working in a service-focused organisation
• Be organised and systematic, able to follow set protocols
• Be a good team player with flexibility to work on multiple projects simultaneously
• Ability to respond to the demands of working for high-level GSMA Officers
• Ability to build relationships across the organisation as a whole.
• Good stakeholder management to build relationships with Working Group members
• Have a good telephone manner, writing skills, and the ability to understand and communicate instructions clearly
• Be proficient (intermediate level or above) in the use of Microsoft Word, Excel and PowerPoint
• Be able to demonstrate good customer-facing skills, be cool and friendly under pressure, understand cultural diversity and tailor behaviour and communication style when dealing with people of different cultures
• Be available to travel to approximately two events per year and to work during peak periods in February, March, September, and October.

Contract type

Worker type

What We Offer

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.

In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.

To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.

Being You at the GSMA

We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.

GSMA Values

Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.

Passionately driven

We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.

Insightful leaders

We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.

Stronger together

We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.

Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.