Department: Workplace Services
Team: Mutual
Location: London
Position type: Permanent
Reporting to: Head of Workplace Services
What the hiring manager says
We're looking for someone who is passionate about enhancing the workplace experience and has a keen eye for detail. If you're someone who enjoys bringing people together, implementing innovative solutions, and making a real impact on employee engagement and satisfaction, then this might be the perfect role for you.
You'll be at the forefront of ensuring that our workplace is not just a physical space, but a thriving ecosystem where our employees can do their best work. You'll oversee everything from facilities management to colleague well-being and engagement initiatives, all with the goal of creating an environment that promotes productivity and collaboration.
Fiona Happiness, Head of Workplace Services
About the Team
The Workplace Services Team provide a first-class workspace with the tech and tools to ensure a happy and healthy and safe environment for all colleagues to do their best work.
We understand how a positive working space with all the necessary tools promotes wellbeing and motivation. By engaging with teams across the business and external partners, we are a team that meets the functional needs of our colleagues and continuously evolves to meet changing demands.
About the Role
• Oversee the workplace environment including H&S/Housekeeping checks, office supplies and delegating daily task lists to the onsite cleaner(s) and wider team
• Liaise with the Landlord’s building team to ensure smooth running of our workspaces
• Manage Health and safety activities and legislation across global office regions
• Ensure H&S risk assessments and on-going H&S training are undertaken, action plans documented and non-compliances resolved
• Ensure business and legal compliance with policies and procedures at all times
• Lead and manage Workplace Services Managers and coordinators ensuring consistency, compliance, KPI and SLA adherence across global regions
• Set clear objectives for direct reports, focusing on developing skills and capabilities to meet business needs
• Grow and develop both internal and external business relationships
Workplace Services Operations
• Oversee service desk and delegating, escalating and managing tickets where necessary
• Ensure FM & Tech requirements are met across global regions
• Manage
onboarding/offboarding processes incl. kit distribution working alongside the wider team and People department
• Work closely with wider team and Finance to manage operational finances including invoice payment, forecast and budget control
• Manage contractor and supplier relationships, monitoring performance and ensuring business requirements are met
• Implement PPM schedules and create the specification of works for all minor refurbishment works
• Manage the processes for organising maintenance and shutdowns, ensuring any impact on GSMA activities is minimised
• Research, appoint and manage third-party suppliers of products and services, to deliver the best value and quality for money
• Work alongside the Head of Workplace Services on all lease renewals and sub-let management
• Produce and analyse FM, waste and energy use data from our suppliers and prepare reports
• Prepare, manage and maintain Workplace Services database incl. compliance documentation, policies and access reports ensuring data is fit for audit
• Manage offsite storage activities
• Prioritise sustainable suppliers and processes for all Workplace activities
• Adhoc activities as required by Head of Workplace
• Travel to global offices as required
Projects Operations
• Build utilisation data to plan for optimum use of space and to boost staff productivity and engagement
• Project manage relocations, design and builds and refurbishments; working closely with relevant teams and external contractors
• Manage compliance projects and ensure necessary training in conjunction with the L&D team
• Define, monitor and maintain all workplace services project documentation
Workplace Experience
• Regularly review workspace, working closely with wider team on improvements making suggestions for change to enhance colleagues’ experience
• Communicate regularly with colleagues on workplace changes and news, and produce/update relevant workplace signage and posters in co-ordination with D, E & I, Comms and Marketing
• Maintain knowledge of workplace trends, insights, and quality standards
• Review developments in new technologies and identify how they might be applied to gain commercial advantage
• Provide assistance with company-wide events
About You
• You will have an IOSH qualification or be working towards a NEBOSH
• You will be Health, Safety, Wellbeing and Compliance conscious
• You are a creative problem solver with demonstrable experience of working alongside a team to improve workplace processes and experience
• You are a great communicator, capable of maintaining and building strong relationships
• You show up with curiosity, and have a track record of creative problem solving to get things done at pace
• You have awareness and knowledge of H&S legislation and latest workplace trends
• You will have knowledge of lease clauses, liabilities and obligations
• You are IT confident with a high level of literacy
• You are a Sustainability Champion!
Contract type
Regular
Worker type
Employee
What We Offer
Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.
In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.
To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.
Being You at the GSMA
We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.
GSMA Values
Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.
Passionately driven
We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.
Insightful leaders
We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.
Stronger together
We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.
Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.