Workplace Experience, Operations Manager

About the role

We're seeking an experienced Workplace Experience Operations Manager to own end-to-end operations for our Executive Briefing Center at our San Francisco headquarters. Our EBC is where Anthropic hosts customers, partners, policymakers, and other high-profile visitors - one of the most visible spaces at the company.This role is accountable for: the polish of the space, the warmth of the welcome, and the details that make a visit memorable.

You'll own the full operational stack behind the EBC - the engagement lifecycle, the look and feel of the space, the vendor ecosystem, and the team that brings it to life. You'll bring a hospitality mindset to every engagement, treating each visit like a thoughtfully designed guest experience rather than a logistics checklist, and partnering closely with Sales, Marketing, Comms, and executive stakeholders so every briefing feels effortless to the people in the room.

As a secondary area of ownership, you'll oversee our San Francisco amenity center - the fitness facilities, wellness rooms, and collaboration spaces employees rely on every day. The amenity center deserves the same hospitality lens as the EBC: welcoming, well-kept, and genuinely enjoyable to be in. You'll set the bar for how these spaces look, feel, and function, so the employee experience onsite is as considered as the visitor one.

This is a driver role. You'll set strategy, build the systems and processes that scale our hospitality operation, and raise the bar for what a world-class briefing and workplace experience looks like - while rolling up your sleeves on the details that make a space feel just right.

At Anthropic, you'll own one of the most visible operational programs at the company. The EBC is where we tell our story to the customers, partners, and decision-makers who shape how our work reaches the world - and the way that story feels in the room matters. This role offers meaningful scope, real ownership, and the opportunity to build a hospitality operation that sets the standard for the industry.

Our Workplace team plays a crucial role in creating conditions where breakthrough AI safety research can flourish. You'll work in a culture that values impact over sophistication, where everyone contributes regardless of role, and where the mission is the final arbiter in our decisions.

Key responsibilities

Executive Briefing Center Operations (Primary)

Own end-to-end operations for Anthropic's Executive Briefing Center - from program design to the guest experience at the door.

Program and guest experience ownership

• Own the EBC engagement lifecycle: intake, prioritization, scheduling, agenda build, logistics planning, day-of execution, and post-visit follow-through

• Design the end-to-end visitor journey - arrival, hospitality touchpoints, pacing, transitions, meal moments, gifting, and departure - so every visit feels cohesive and considered

• Define and continuously improve the operational playbook for EBC engagements, including briefing templates, run-of-show standards, stakeholder workflows, and escalation paths

• Partner with Sales, Marketing, Comms, and executive sponsors to scope each engagement, align on objectives, and coordinate the cross-functional team needed to deliver

• Manage the EBC calendar and capacity, making prioritization calls when demand exceeds available slots and surfacing tradeoffs to leadership

• Build and maintain the speaker and content bench - coordinating with executives, researchers, and subject-matter experts for briefing sessions

Space and atmosphere ownership

• Own the EBC space at SF HQ: set and maintain presentation-ready standards so the environment consistently feels polished, warm, and on-brand

• Curate the atmosphere of every engagement - lighting, music, scent, florals, food and beverage presentation, branded materials - so the space reflects the caliber of the moment

• Manage resets between engagements to a high bar; no lingering details from the last visit, ready for the next guest

• Drive space improvements, refreshes, and build-outs as the program grows; partner with Design, Real Estate, and Facilities on larger projects

• Ensure AV, IT, security, catering, and hospitality elements are reliably dialed in for every engagement

Vendor and budget ownership

• Own the EBC vendor ecosystem: catering, AV, hospitality, security, transportation, florals, gifting, and specialty partners - curating a roster that reflects Anthropic's standards for quality and taste

• Manage sourcing, negotiation, SOWs, performance management, and renewals across the vendor portfolio

• Own the EBC operating budget; forecast, track, and report on spend; drive cost-efficiency without compromising the visitor experience

• Define and track operational KPIs (visit volume, stakeholder satisfaction, on-time execution, spend per engagement) and report regularly to leadership

On-the-ground execution

• Serve as the senior on-site lead for high-stakes engagements, directing day-of execution and making real-time calls when things shift

• Greet and host when the moment calls for it; set the tone for the team and the space

• Anticipate and resolve issues before they reach the visitor or executive host

• Debrief every major engagement and turn learnings into process improvements

Amenity Center Operations (Secondary)

Oversee daily operations of the San Francisco amenity center, bringing the same hospitality lens to the employee experience that the EBC brings to visitors.

• Own day-to-day operations and upkeep of amenity spaces (fitness facilities, wellness rooms, collaboration areas), ensuring they consistently feel welcoming, well-maintained, and well-stocked

• Set the look-and-feel standards for amenity spaces — cleanliness, presentation, ambient details — and hold the coordinator team to them

• Own the amenity vendor portfolio and budget, from sourcing through performance management, curating partners who deliver quality and care

• Ensure amenity spaces remain compliant with applicable safety and health requirements

• Monitor utilization, gather employee feedback, and drive continuous improvement of the amenity offering so the spaces evolve with what employees actually want

• Oversee the Jira ticketing system for amenity and facilities-related requests, ensuring the team meets response and resolution SLAs and employees feel taken care of

Enrichment Programming & Reporting

• Partner with the broader Workplace team on enrichment programming that activates the EBC and amenity spaces (executive-adjacent programming, wellness, employee activations) - shaping how these spaces feel alive and in use

• Own metrics and reporting for EBC and amenity operations: engagement volume, visitor satisfaction, operational performance, vendor performance, and spend

• Deliver regular operational reporting to Workplace and executive leadership

Minimum qualifications

• Experience in executive briefing center operations, executive events, high-end hospitality, customer experience centers, or closely related fields - with at least 2 years in a senior, ownership-level role

• Direct experience running executive-facing programs with high-profile visitors (customers, partners, government officials, press, or similar)

• Deep hospitality instincts - you naturally think about how a space feels, how a guest moves through it, and what makes an experience memorable versus forgettable

• People management experience; demonstrated ability to lead, coach, and develop a team on both execution and service craft

• Proven ability to own a program end-to-end: strategy, operational design, vendor ecosystem, budget, and execution

• Executive presence and judgment - comfortable interfacing directly with C-suite hosts and high-profile visitors, and making real-time calls in high-stakes moments

• Strong vendor management and negotiation skills, with a track record of building and scaling a hospitality vendor ecosystem

• Budget ownership experience, including forecasting, tracking, and accountability for a meaningful operating budget

• Excellent written and verbal communication; able to brief executives clearly and concisely

• Systems-minded: builds the playbooks, SOPs, and tooling that let a hospitality operation scale without losing its feel

• Comfortable operating in ambiguity and building from scratch where process doesn't yet exist

• We require at least a Bachelor's degree in a related field or equivalent experience.

Preferred qualifications

• Experience standing up or scaling an EBC or executive experience program at a technology company

• Background in luxury hospitality, fine dining, high-end events, or similarly demanding guest-facing environments

• Experience managing amenity, facilities, or workplace operations alongside executive programs

• Familiarity with tools such as Jira, Google Workspace, and common EBC/CRM platforms

• Experience in a fast-growing technology company or startup environment

Deadline to Apply: None. Applications will be reviewed on a rolling basis.