Campus Administrative Intern

ABOUT ALU

At the African Leadership University (ALU), we're more than just an institution—we're a catalyst for transformation. Our mission is to develop a new generation of ethical and entrepreneurial leaders who will shape Africa's future. Through our innovative curriculum, focus on experiential learning, and vibrant pan-African community, we empower students to become changemakers, problem-solvers, and innovators. At ALU, we're not just teaching; we're nurturing the leaders who will drive Africa's progress and prosperity in the 21st century

We are dedicated to fostering an open yet secure environment, balancing the safety of students, staff, and visitors with respect for individual rights, and safeguarding responsibilities.

HOW WE WORK

The ALU Team works in starkly different ways to traditional academic bureaucracies. We approach education from first principles, empower individuals to design, test, and implement creative new ideas, and work closely together to craft transformative learning experiences. We are deeply passionate about our students and excited by the challenge of building something entirely new.

The African Leadership University is committed to ensuring the safety and Well-being of all students under our care. As part of this commitment , we have a comprehensive safeguarding policy in place , which outlines our Zero-tolerance approach to any violation of safeguarding.

ABOUT THE TEAM

The Operations Team is a vital part of ALU's mission, as we ensure the smooth functioning of the university's administrative, logistical, and technological infrastructure. We work collaboratively to provide top-notch support to our students, faculty, and staff, and are committed to maintaining a culture of excellence, innovation, and inclusivity. Our team regularly interacts with other teams such as student life, admissions, academics and finance to provide seamless support for the university's operations.

ABOUT THE ROLE

The Campus Administrative Intern serves as a central point of coordination for front desk operations, internal communications, student and staff support, office logistics, and cross-functional task execution. This role is critical in ensuring a smooth and professional experience for everyone on campus, from students and staff to visitors and external partners.

The position goes beyond traditional front desk duties, involving high-level multitasking, event coordination support, internal follow-ups, and logistical planning. It requires a proactive individual who can balance operational efficiency with a welcoming, solutions-oriented approach.

RESPONSIBILITIES 

Front Desk & Communication Support

• Serve as the first point of contact for all students, staff, and visitors.
• Provide real-time support and accurate information or direction to inquiries.
• Maintain a professional and welcoming front desk and reception area.
• Respond to phone calls, walk-ins, and Freshdesk requests efficiently and courteously. 
• Skillfully and courteously handle and de-escalate student and visitor complaints or concerns, ensuring a satisfactory resolution.
• Ensure the reception area consistently presents a tidy, organized, and professional image, equipped with all necessary supplies and up-to-date informational materials. 
• Maintain accurate visitor logs and records, ensuring all guest and appointment information is meticulously documented.

Office Management, Administrative Coordination & Logistics

• Track and organize stationery, equipment, and other campus resources.
• Maintain internal request logs and update systems regularly.
• Act as a central point for office-related requests and issues, escalating to the appropriate operations team members when necessary and ensuring timely resolution.
• Assist the Operations team with various tasks to ensure the smooth functioning of campus facilities and services

Internal Support & Department Liaison

• Liaise with departments (especially Admissions) to ensure follow-up on walk-in inquiries.
• Coordinate with the operations team to ensure timely event setup and logistics execution.
• Work with departments to improve request routing and minimize disruptions at the desk.
• Advocate for better planning by encouraging early request submissions (e.g. via Freshdesk).

Event & Campus Activity Support

• Ensure appropriate material setup, signage, and guest coordination during activities.

  Location: Kigali, Rwanda