Job Description
Donor Travel Analyst (Coordinator)
New Delhi, India
Position Overview
The Donor Travel Coordinator is responsible for delivering high-touch, “white-glove” donor travel experiences that deepen engagement and strengthen long-term support for Room to Read’s mission. This role ensures that donor site visits and curated group travel experiences are executed with exceptional attention to detail, professionalism, and care—particularly for senior stakeholders, including major donors, board members, and VIP supporters.
As part of the Marketing and Communications team within the Development and Communications department, the Coordinator manages the full lifecycle of donor travel—from planning through post-visit follow-up—ensuring each experience is seamless, well-coordinated, and aligned with organizational priorities. Success in this role requires anticipating needs, managing complex logistics across geographies, and maintaining a consistently high standard of service.
In parallel, the Coordinator ensures that all travel activities and insights are accurately captured in systems to support relationship management, reporting, and continuous improvement.
Based in India and reporting to the Manager, Stakeholder and Community Engagement (U.S.-based), this role works closely with relationship managers, country office teams, and global stakeholders across time zones and cultural contexts.
Responsibilities
Donor Travel & Experiential Engagement (50%)
Coordinate end-to-end planning and execution of approximately 30–35 individual donor site visits and multi-day group journeys annually
Support high-priority visits involving major donors, board members, and VIP stakeholders, ensuring a high-quality, well-managed experience
Maintain and update donor travel resources, templates, and planning tools to ensure consistency and ease of use
Develop and refine tools and documentation to improve efficiency and standardization across global travel practices
Maintain reference tools (e.g., travel logistics, school calendars) to support planning and scheduling
Communicate timelines, requirements, and updates to relationship managers and country office teams
Support onboarding and guidance for country office staff on donor visit protocols and expectations
Partner with supervisor to align priorities, review upcoming travel, and proactively address risks
Systems, Tracking & Data Management (35%)
Maintain the Site Visit Tracker to ensure accurate, real-time visibility into planned and completed travel
Enter all donor visits and travel activities into Salesforce in a timely, accurate, and standardized format
Ensure donor engagement data, insights, and follow-up actions are captured to support effective stewardship
Partner with internal teams to generate dashboards, reports, and travel summaries for key stakeholders
Track post-visit engagement and outcomes within Salesforce to support evaluation of experiential strategies
Manage the travel@ inbox, ensuring timely responses and clear documentation
Maintain organized, accessible shared resources and documentation
Cross-Functional Collaboration & Continuous Improvement (15%)
Collaborate with Marketing and Communications, country offices, and operations teams to align donor travel with campaigns and strategic priorities
Support reporting processes that demonstrate the impact of donor travel on engagement, retention, and fundraising outcomes
Identify and recommend improvements to workflows, tools, and communication across teams
Contribute to effective collaboration across global, cross-cultural teams
Qualifications
1 to 3 years of experience in international travel coordination, event management, operations, or project coordination, especially managing complex logistics for senior stakeholders (e.g., executives, donors, board members)
Strong organizational and operational skills with the ability to manage multiple concurrent priorities with high accuracy
Hands-on experience using Salesforce or another CRM/database to track activities, maintain accurate records, and support reporting
Experience working with systems and trackers (e.g., CRM, spreadsheets) to manage activities and ensure data accuracy
Proven ability to coordinate across multiple stakeholders, teams, or geographies
Strong communication skills, including the ability to provide clear guidance and follow up effectively across teams
High attention to detail and strong follow-through
Full professional proficiency in English
Preferred
Experience in a global nonprofit or mission-driven organization
Experience contributing to reporting, dashboards, or basic data analysis
Child Protection Principles
Room to Read is committed to the education and welfare of children and protecting them from abuse and exploitation
Room to Read has zero tolerance for child abuse and exploitation.
All children have the right to be free from abuse and exploitation, including neglect, maltreatment, and physical, mental or sexual violence, injury or abuse.
All children should be treated with respect and dignity.
The well-being of the child is Room to Read’s first priority when dealing with all identified or suspected cases of child abuse.
Room to Read shall integrate child protection into all its organizational strategies, structures and work practices.
Protection from Sexual Exploitation and Abuse (PSEA) Principles
Room to Read Representatives must create and maintain an environment that prevents sexual exploitation and sexual abuse.
Room to Read has zero tolerance for adult sexual exploitation and abuse.
Sexual exploitation and abuse are serious violations of fundamental human rights and will not be accepted or tolerated.
All adults should be treated with respect and dignity.
Room to Read implements a survivor-centered approach, putting the survivor’s rights and dignity at the forefront.
Survivors referred to available professional assistance (e.g. mental health counselling), upon consent.
About Room to Read:
Founded in 2000 on the belief that World Change Starts with Educated Children®, Room to Read envisions a world free from illiteracy and gender inequality, where all children have room to read, learn and grow – creating lasting change. Through our Literacy Portfolio, we train and coach teachers of the early grades in literacy instruction; create and publish quality books and curricular materials in local languages; and establish children’s libraries filled with diverse children’s books that can be enjoyed at school and home. Our Gender Equality Portfolio supports adolescents, particularly girls, in developing life skills that promote gender equality, helping them to pursue lifelong learning and make informed decisions.
We support young people of all genders to overcome gender biases and build the knowledge and skills to create a gender-equal world. Room to Read collaborates with local communities, partner organizations, publishers, and governments to test and implement innovative models that can be integrated into the education system to deliver positive outcomes for children at scale. To date, Room to Read has benefited more than 50 million children in 28 countries.
Learn more at www.roomtoread.org.