Identity Proposition Manager

Department: Technology

Team: GSMA Foundry and Connected Industries

Location: London (hybrid working)

Position type: Contractor until December 2026 (Inside IR35)

What the hiring manager says

"Digital transformation is occurring across all sectors, and the telecom industry will play a significant role. This position offers the chance to help shape future products and services that telcos will deliver to the market."

Helene Vigue, Identity and Data Director

About the Team

The Enterprise Market Opportunity Business solutions with mobile technologies will represent 2/3 of projected operator revenue growth over the next five years, an $1 trillion market opportunity growing at 14% annually.

The Connected Communities team drives cross-industry collaboration, which is vital for creating high-value business solutions. Established in 2020, the team comprises nine integrated communities that align with GSMA’s wider framework:

• Three vertical-focused communities—deepening market insight in key sectors: Manufacturing and Production, Fintech and Commerce, and Smart Mobility
• Six technology-focused communities—accelerating innovation and unlocking market opportunities: Identity and Data, 5G Futures, Internet of Things, Mobile AI, Non-Terrestrial Networks, and Open Gateway

The team’s mission is to help the mobile ecosystem forge relationships, understand sector requirements, develop tailored solutions, and unlock new streams of revenue.

About the Role

The mobile industry is uniquely placed to address identity challenges driving digital safety and trust. The Identity Proposition Manager will spearhead GSMA’s efforts to strengthen the mobile industry’ Identity Proposition. It will advance mobile solutions towards various industry sectors in the areas of user identity, user authentication and enterprise identity validation.

Key responsibilities include:

• Leadership – direct the strategic development of the Identity Proposition to enhance comprehension and adoption
• Delivery and Execution – assume responsibility for the definition and implementation of identity projects, driving towards impactful outcomes.
• Cross-Industry Collaboration – facilitate relevant groups that contribute to the development of the proposition; and plan and deliver strategic engagement with key stakeholders: mobile operators, mobile industry technology and commercial partners, identity market analysts, non-governmental organisations

About You

• Proven leadership in identity management or digital transformation within a telecom, financial institution, or identity solution provider.
• Deep understanding of Customer Identity and Access Management market
• Exceptional communication skills, capable of conveying complex identity management topics to technical and non-technical audiences.
• Technical awareness of network APIs, mobile identity and anti-fraud initiatives, enterprise identity verification across channels, or be able to work with others to make up for gaps in your experience.
• Understanding of how mobile network capabilities are applied to enterprise identity challenges and of carrier enterprise identity validation processes.
• Track record in leading transformation programmes, or strong cross-industry collaboration experience, with expertise in aligning the mobile industry on strategic initiatives
• Strong stakeholder management and executive influence, capable of engaging C-level leaders, policymakers, and cross-sector partners.
• Display cultural understanding and sensitivity, recognising that GSMA is a global organisation with members from many countries and cultures.
• Be willing to do some global travel as required.

About your Skills

• Communication – crucial in order to clarify mobile identity messaging for audiences with varied levels of identity and mobile industry knowledge
• Leadership – critical to develop Mobile Identity thought leadership and define strategy that promotes its adoption
• Agility – essential to adapt the proposition and the delivery plan, to industry developments and to inputs from GSMA members and other stakeholders
• Influence – needed to ensure industry engagement in the proposition development and adoption
• Delivery – important to ensure proposition readiness in stages that leverage the calendar of GSMA and external physical and virtual events

We strive to offer a meaningful and inclusive application experience for all candidates. Should you require any accommodations or adjustments due to a disability or for any other reason during the hiring process, please contact talent@gsma.com with your request.

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What We Offer

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.

In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.

To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.

Being You at the GSMA

We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.

GSMA Values

Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.

Passionately driven

We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.

Insightful leaders

We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.

Stronger together

We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.

Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.