We have ambitious plans, and we know the most critical step is building an incredible team that reflects the diverse fabric of our nation and embodies our values. Our team is made up of people who are equal parts dreamers and doers. We are people who care as much about how we achieve our goals as we do about the goals themselves. Our values drive our team and are instilled in the work this Foundation does every day. We are also committed to creating an anti-racist organization in order to do our part to help combat racism and inequity in all forms, in communities across our nation and around the world. Read our full statement on anti-racism and equity here.

Purpose of Role

As a member of the information technology team, the IT Analyst will be responsible for overseeing the provisioning of equipment and technology for Foundation employees. You will support the IT Services team in processing technical support inquiries from Foundation Staff & partners. You will report directly to the Director of IT Services, but will work closely with the entirety of our IT Team as they assist in the day-to-day support and implementation of technical resources.

Core Job Responsibilities

• Create accounts and configure hardware for new users

• Manage and monitor internal assets to ensure accurate inventory records

• Work with new staff members to ensure they have the technology resources and training necessary to do their jobs

• Respond to support requests and ensure timely resolution

• Work with the IT Infrastructure team to implement IT infrastructure in future offices

• Resolving trouble tickets with an eye toward creating repeatable solutions for recurring or common issues

• Weekend support availability

• Perform other duties as assigned

Key Deliverables / Outcomes

• Foundation Staff will be provisioned with the technology and tools they require in a timely manner

• Creation & ownership of IT Onboarding tracking processes

• Receive and maintain top marks for customer satisfaction

Required Qualifications

• Experience or education in IT support

• Experience in the administration of a Google Workspace environment

• Familiar with OSI reference model, can isolate hardware vs. software issues

• Networking concepts and fundamentals - know differences in equipment types, able to tone/trace cables, identify on which network layer an issue may exist

• Security-focused, understands what constitutes an unacceptable and acceptable practice

• macOS experience, can perform Apple software administrative tasks, and know how to remedy hardware issues

• Experience with advanced AV Systems and their interactions with VC solutions

• Exceptional customer service, establishing rapport easily with other people

• Exceptional communicator, verbal and written; track record of communicating effectively with people across teams and at all levels

• Team player who is positive and approachable for many different teams and levels

The salary range for this role is between $59,755 and $74,727.

This is an onsite role that requires full weekend availability.

Foundation Values

The Foundation Values are Courage, Empathy, Integrity, Accountability, Community, Inclusivity, Pragmatism, Resilience, Imagination, and Hope.

Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification. The Obama Foundation is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!

Equal Opportunity Employer

The Foundation is committed to creating a diverse work environment and is proud to be an equal opportunity employer. The Foundation does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply. If you are a qualified candidate with a disability, please e-mail us at careers@obama.org if you require a reasonable accommodation to complete this application.