IT Officer

Travel: Regular Travel to Damascus based on need

Area of Responsibilities: Area Based - Northwest Syria

Relief International (RI) is an international non-profit organization that partners with communities impacted by conflict, climate change and disaster to save lives, build greater resilience and promote long-term health and wellbeing.

Our team of more than 7,000 staff and local volunteers work in 15 countries across Africa, Asia, and the Middle East, providing Health and Nutrition, WASH (Water, Sanitation, and Hygiene), Education and Livelihoods programming that creates the foundation for community resilience.

We do this by working with local actors to develop safe and inclusive local programming that is evidence based, conflict sensitive, climate smart, and reaches those in need.

Relief International is an alliance of four organizations with one shared mission, comprised of Relief International, Inc., Relief International-France, Relief International-UK and Relief International-Europe, which operate under a one-team concept under a single senior leadership team.

Job Profile

The IT Officer is responsible for monitoring and maintaining Relief International’s computer networks across RI NWS offices and Damascus. The role includes installing and configuring hardware and software, providing technical support to staff in Damascus, and Provide IT support and maintain systems across NWS offices. The IT Officer will address and support all IT-related requirements across the area of responsibility.

The IT Officer reports directly to the Senior SCO Officer and is technically managed by the Regional IT Coordinator, with a coordination (dotted) reporting line to the Area Manager.

Key Responsibilities

Accountability and Complexity

• Ensure reliable IT service delivery and user support.
• Manage user accounts, identities, and licenses.
• Maintain and secure IT infrastructure and devices.
• Uphold information security and compliance.
• Oversee IT assets, procurement, and supervision activities.

User Support

• Utilize the IT support ticketing system to troubleshoot users’ computer problems, determine sources of issues, and deliver appropriate solutions.
• Support RI NWS / Damascus staff to access IT-managed services.
• Setup new users’ accounts and assist users to maintain active profiles throughout IT-managed systems within NWS-Damascus offices.

Account Management

• Create all new accounts and groups on Azure Active Directory.
• De-activate accounts for terminated staff.
• Keep the profile info up to date in Azure AD in coordination with HR.
• Manage and track all the NWS-Damascus users' paid licenses.

Computer Systems and Peripherals Monitoring and Maintenance

• Install and configure computer operating systems and all RI software on the new laptops or re-assigned laptops following RI standards.
• Plan and undertake scheduled maintenance to ensure all NWS-Damascus computers are up to date with important software and system updates in the Iraq Hub Offices in NWS-Damascus
• Manage and keep track of IT Equipment Database for RI NWS-Damascus offices.
• Install drivers for all new peripheral devices on laptops.

Network Monitoring and Maintenance

• Perform regularly scheduled network equipment maintenance to ensure the network is running smoothly.
• Monitor networking firewalls and enforce network security policies for all offices in NWS-Damascus
• Diagnose and fix network problems or potential problems.
• Maintain other networked equipment, including but not limited to printers, scanners, VoIP phones, and web conferencing systems.
• Keep backup internet ready for all offices and trips and for new visitors.

Information Security Response

• Monitor and response to security alerts associated with Syria users in the MS Defender 365 Thread Response portal.
• Ensure all the local devices are free of virus/malware, and the protection agents are up to date.
• Coordinate with Cyber Security Working Group in response to any cyber-attacks targeting local users or devices.

IT knowledge and user training

• Complete and fulfill all IT training requirements.
• Maintain knowledge of industry trends and support best practices.
• Provide basic IT user training and orientation to NWS-Damascus staff.

IT Procurement:

• Preparing and planning all requests related to information technology PRs.
• Follow up and prepare all PR’s related to software licenses.
• Providing support to anything related to procurement plans for information technology and Network equipment.

NWS IT Supervision:

• Coordinate IT activities across RI offices in NWS/Damascus.
• Ensure the global IT policies and procedures are enforced.
• Monitor and audit IT Equipment Database, enforce IT equipment procurement and assignment procedures coordination with Supply chain Operation Manager and Regional IT coordinator.
• Administrator for IT software/systems.
• Integrates reports from different NWS-Damascus Offices such as IT Equipment Database, IT Audit Report, Annual IT Procurement Plan, etc. and provides inputs to NWS-Damascus Country Support Office Plan.
• Any other tasks required by Supply chain Operation Manager and Reginal IT coordinator.

Assets Management

• Support all aspects of asset inventory management for office items and report to the Senior Supply Chain and Operations Officer, in coordination with the Area Manager in NWS.
• Ensure all assets are properly tagged and that the main asset register is regularly updated.
• Coordinate with Procurement to register and tag all newly purchased assets for the office.
• Report and manage any stolen or damaged assets in line with RI policies and procedures.
• Support the program team, in coordination with the Area Manager, in matters related to asset donation or disposal in accordance with RI policy.
• Perform any other duties as assigned.

Behavior and Conduct

• Will ensure the highest standards of behavior inside and outside of work promotes the values in RI’s code of conduct and safeguarding policies
• Will be a model for ethical conduct standards for other team members
• Will ensure own actions and the actions of the teams members they manage do not impact the safety of the RI team and the vulnerable communities we serve
• Will ensure external stakeholders are aware of RI conduct and reporting mechanisms
• Report any concerns

Person Specification

Skills, knowledge and expertise required for the role.

Essential criteria

• Bachelor's degree in Computer Science or related field is preferred.
• Minimum 2 years in IT sector with NGOs including assets management.
• Minimum 2 years of experience working with Windows and Macs including assets management.
• Minimum 2 years of experience managing network equipment (firewalls, routers, switches, etc.) including assets management.

Desirable criteria

• Working knowledge of ticketing systems and remote tools.
• Advanced troubleshooting and multi-tasking skills.
• Understand Active Directory and SSO.
• Good communication skills in English.

RI Values

Guided by the humanitarian principles of humanity, neutrality, impartiality, and independence, as well as “Do No Harm,” Relief International Values:

• Integrity
• Adaptability
• Collaboration
• Inclusivity
• Sustainability

How To Apply

• To apply for this post, click on the “Apply” button in the job advert page.
• You will be asked to upload a CV and Cover Letter.

Closing Date

April 30, 2026

As a humanitarian organization, Relief International is committed to the safeguarding of all those we come into contact with through our work. We are committed to the core humanitarian principles regarding prevention of sexual exploitation and abuse. Relief International expects all staff and volunteers to share this commitment and uphold the values and behaviors outlined in the Code of Conduct.

Recruitment to all roles in Relief International include a criminal records self-declaration, references, and other pre-employment checks, which may include police and qualifications checks.