IT Systems & Support Specialist

Media Development Investment Fund (MDIF) is seeking a Global IT Systems & Support Specialist to help manage, secure, and optimize our IT environment across a geographically distributed organization.

This role combines systems administration, network support, and hands-on user support to ensure secure, reliable, and efficient IT operations worldwide. You will play a key role in maintaining Microsoft 365 and Windows environments, supporting global staff across multiple time zones, and strengthening our overall security and infrastructure resilience.

Flexibility, strong technical expertise, and a proactive mindset are essential.

Key Responsibilities

• Administer and optimize Microsoft 365 and Windows environments (Entra ID, Exchange Online, Intune, SharePoint, Teams, SSO, MFA, Conditional Access).
• Manage core infrastructure, endpoints, backups, and access controls.
• Maintain network connectivity (VPNs, routers, switches – MikroTik preferred).
• Provide responsive L1/L2 support to global staff using a ticketing system.
• Support onboarding/offboarding, hardware provisioning, and license management.
• Promote security best practices and contribute to documentation and process improvements.

Requirements

• Minimum 3 - 5 years of experience in IT systems administration and user support.
• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field; or equivalent professional experience.
• Relevant technical certifications are strongly preferred (e.g., Microsoft 365, Azure/Entra, Windows Server, Networking, ITIL).
• Ongoing professional development in infrastructure, security, or cloud technologies is an asset.
• Fluency in spoken and written English.
• Willingness and ability to travel periodically to MDIF offices and other locations, as required.
• Adaptability and eagerness to learn new technologies and respond to evolving organizational needs.
• Commitment to MDIF’s mission and values.

About MDIF

MDIF is a not-for-profit impact investment fund specializing in the media sector, principally in news businesses in countries where the press is not free. We are an organization of 65 people working across the globe.

Headquartered in New York with offices in Prague and Belgrade, we have regional representation in countries around the world including Colombia, India, Indonesia, Poland, and South Africa.

Since 1995 MDIF has invested $323m in 153 independent media businesses in 48 countries, typically where the independence of journalism cannot be guaranteed and access to information is under threat. Our financing helps independent media companies fulfill their commercial potential while safeguarding their editorial independence. We work with a range of businesses from early-stage ventures to established players seeking to expand audiences or diversify revenues. The companies we partner with often lack access to investment capital, and all companies in our portfolio are committed to the highest standards of independent, quality journalism.

To Apply:

Please send your Resume and Cover letter by March 16, 2026.

MDIF is an equal opportunity employer.

Heavily AI-generated resumes and cover letters are less likely to be reviewed favorably.