Manager, Sourcing Intake Concierge
LinkedIn
Full-time
On-site
Bengaluru Karnataka India
Company Description
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
Job Description
This role will be based in Bengaluru, India.
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
We are looking for a Manager, Sourcing Services, Intake Concierge, to support the Global Strategic Sourcing Intake Concierge Team (ICT) and lead a team of Intake Concierge Associates in India to ensure a delightful experience for our internal business stakeholders. The manager will need to be proficient in sourcing tools and processes and have an in-depth knowledge of the LinkedIn procurement policy. The Manager, Intake Concierge role is responsible for managing junior and senior sourcing associates and providing direction and oversight to ensure accuracy with our category teams by quickly reviewing the purchasing requirements, validating the request details, and assigning the project to the appropriate team with a high accuracy rate while achieving all metrics. In addition, this role partners with the sourcing services leadership team to manage escalations with stakeholders and data analytics for the team. This role will play a pivotal role in supporting the Senior Manager, Intake and Outsourced Services in developing talent, collaborating on process efficiencies, and allocating resources while ensuring a delightful experience for internal and external teams across Source-To-Pay. This team will be the “face of sourcing” and will serve as a help desk to all business stakeholders to create a customer-centric experience.
Responsibilities:
Ensures a delightful business experience by quickly evaluating the key criteria and potential risks for LinkedIn sourcing projects and assigning to the appropriate team while meeting SLA requirements.
Partners closely with the Global Sourcing Category Teams and Sourcing Services leadership team to ensure proper hand-offs and escalations, as needed
Understands the Voice of the Customer to mitigate pain points, identifies opportunities for improvement, and communicates those to the Senior Manager, Intake and Outsourced Services.
Serves as a “help desk” function for the business by clarifying requests and assigning tickets to the appropriate Sourcing team as quickly as possible
Communicates and documents clearly and efficiently to stakeholders on project assignments.
Participates in continued education training for the ICT and Global Strategic Sourcing team.
Identifies opportunities for improvement for team efficiency by making recommendations to Senior Manager, Intake and Outsourced Services.
Participates in opportunities for the team to assist with other initiatives that require support such as M&A, pipeline renewal support and other projects, as needed.
Qualifications
Basic Qualifications:
8+ years of related experience
Preferred Qualifications:
BA/BS or equivalent work experience in business administration, Supply Chain, Finance or related field
Ability to communicate with senior management
Experience in people management
Experience in building relationships, delegating, decision-making
Experience contributing to customer service initiatives within a sourcing organization
Experience analyzing data and making data-driven decisions
Experience using and analyzing reports, metrics and dashboards with PowerBI or other applicable tools
Proven experience assisting with change management within a transforming organization
Customer focused, responsive and action oriented with a strong sense of urgency
Proficient at managing multiple simultaneous, high impact workstreams
Excellent communication, presentation, analytical and problem-solving skills
Ability to communicate with senior management
Ability to work in a fast-paced, startup environment
Suggested Skills:
Problem Solving
Cross Team Collaboration
Communication
Sourcing
Project Management
Data Analysis
Additional Information
India Disability Policy
LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
Job Description
This role will be based in Bengaluru, India.
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
We are looking for a Manager, Sourcing Services, Intake Concierge, to support the Global Strategic Sourcing Intake Concierge Team (ICT) and lead a team of Intake Concierge Associates in India to ensure a delightful experience for our internal business stakeholders. The manager will need to be proficient in sourcing tools and processes and have an in-depth knowledge of the LinkedIn procurement policy. The Manager, Intake Concierge role is responsible for managing junior and senior sourcing associates and providing direction and oversight to ensure accuracy with our category teams by quickly reviewing the purchasing requirements, validating the request details, and assigning the project to the appropriate team with a high accuracy rate while achieving all metrics. In addition, this role partners with the sourcing services leadership team to manage escalations with stakeholders and data analytics for the team. This role will play a pivotal role in supporting the Senior Manager, Intake and Outsourced Services in developing talent, collaborating on process efficiencies, and allocating resources while ensuring a delightful experience for internal and external teams across Source-To-Pay. This team will be the “face of sourcing” and will serve as a help desk to all business stakeholders to create a customer-centric experience.
Responsibilities:
Ensures a delightful business experience by quickly evaluating the key criteria and potential risks for LinkedIn sourcing projects and assigning to the appropriate team while meeting SLA requirements.
Partners closely with the Global Sourcing Category Teams and Sourcing Services leadership team to ensure proper hand-offs and escalations, as needed
Understands the Voice of the Customer to mitigate pain points, identifies opportunities for improvement, and communicates those to the Senior Manager, Intake and Outsourced Services.
Serves as a “help desk” function for the business by clarifying requests and assigning tickets to the appropriate Sourcing team as quickly as possible
Communicates and documents clearly and efficiently to stakeholders on project assignments.
Participates in continued education training for the ICT and Global Strategic Sourcing team.
Identifies opportunities for improvement for team efficiency by making recommendations to Senior Manager, Intake and Outsourced Services.
Participates in opportunities for the team to assist with other initiatives that require support such as M&A, pipeline renewal support and other projects, as needed.
Qualifications
Basic Qualifications:
8+ years of related experience
Preferred Qualifications:
BA/BS or equivalent work experience in business administration, Supply Chain, Finance or related field
Ability to communicate with senior management
Experience in people management
Experience in building relationships, delegating, decision-making
Experience contributing to customer service initiatives within a sourcing organization
Experience analyzing data and making data-driven decisions
Experience using and analyzing reports, metrics and dashboards with PowerBI or other applicable tools
Proven experience assisting with change management within a transforming organization
Customer focused, responsive and action oriented with a strong sense of urgency
Proficient at managing multiple simultaneous, high impact workstreams
Excellent communication, presentation, analytical and problem-solving skills
Ability to communicate with senior management
Ability to work in a fast-paced, startup environment
Suggested Skills:
Problem Solving
Cross Team Collaboration
Communication
Sourcing
Project Management
Data Analysis
Additional Information
India Disability Policy
LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.