Programs Support Coordinator

Programs Support Coordinator

If you’re excited about building systems that empower others to lead - and want to help shape Canada’s next generation of entrepreneurial, AI-ready talent for the future of work - we’d love to hear from you!

Venture for Canada is a national registered charity equipping talent across Canada with the entrepreneurial skills, mindset, and opportunities to succeed in a 21st-century economy increasingly shaped by rapid change and emerging technology. We believe that to be entrepreneurial is to act upon opportunities to create value for others.

The resourcefulness and creativity of people across Canada are essential to addressing our country’s greatest challenges. Venture for Canada serves as a catalyst for systemic social change by empowering individuals to create a more prosperous, inclusive, and innovative society.

I’m Kathleen, VFC’s Senior Manager of People Operations, and I’ll be guiding the recruitment for this role. Since joining in 2019, I’ve watched our team grow from 9 to 30+ mission-driven colleagues, and we’re thrilled to be expanding again. To learn more about our hiring process and workplace philosophy, visit our Careers page here.

- - - - - - - - - - - - - - - - - -

Reporting to the Manager, Internship Program (IP), the Programs Support Coordinator works to support the design and delivery of our participant-facing admissions and client support processes. This role is ideally suited to candidates who are detail-oriented, creative self-starters, interested in administering admissions processes and analyzing stakeholder feedback to drive innovation and impact. You have a natural ability to build lasting relationships with clients and enjoy supporting them every step of the way!

In this role, you will work closely with the members of the Venture for Canada Student Programs team to deliver exceptional customer support while collaborating with other teams to meet targets and brainstorm creative ways to increase the satisfaction of our participants. You will be challenged to pivot quickly, to problem solve, all while being an exceptional communicator to internal teams and external program participants. We encourage candidates who are passionate about introducing clients to our programs and supporting them in their success, as it will be the Programs Support Coordinator’s responsibility to manage program work, including reviewing student and employer applications, hosting informative webinars, fielding large numbers of client questions and concerns, and innovating admissions processes.

Role Responsibilities:

• Guide and support both employers and students in their VFC hiring and repeat hiring processes,
• Work cross-functionally to deliver client-facing admission processes for all VFC programs, including processing employer and student applications for student programs,
• Managing shared inboxes for employers and students of all VFC programs,
• Refine and deliver customer success webinars (virtual, and in-person when reasonable),
• Regularly identify, design, and implement process improvements focused on customer satisfaction and feedback (e.g., end of program surveys, 1x1 calls),
• Review and approve project proposals and job descriptions,
• Support the satisfaction and retention of our program participants, including building and maintaining relationships,
• Manage the CRM (Hubspot) to capture client interactions, analyze client activity and behaviour and progress applicants through the admissions pipeline to program onboarding,
• Manage the administration and tracking within our Learning Management System (LMS) for participant learning,
• Travel and evenings/weekend work as needed (approximately 4x year),
• Any other reasonable request from VFC.
  
  

Role Requirements:

• Able to manage repetitive tasks efficiently while maintaining high accuracy and quality standards,
• Strong verbal and written communication skills, including public speaking,
• Interested and invested in excellent customer success, including clear and succinct communication and rapid response times,
• Very organized and recognize that attention to detail can make a big difference,
• Collaborative as well as independent; can drive to targets and deal with ambiguity,
• Proactive and a self starter - you are a problem solver and can handle a lot of competing priorities at one time,
• Proven ability to embrace a digital environment and remote work and still contribute to culture,
• Process oriented, ensures that proper documentation is captured, maintained, understood by and available to staff and/or partner organizations,
• Proficiency with Google Workspace/Gmail, HubSpot, Slack, and Zoom are assets,
• Fluency in verbal and written French is a strong asset,
• Must be legally authorized to work in Canada.
  
  

Why Join Venture for Canada?

We offer competitive salaries and robust benefits, including:

• Salary range: $50,000-54,000
• Stipend for phone usage
• Comprehensive health benefits plan after 3 months of service and RRSP matching after 6 months of service
• Three weeks of paid vacation
• Summer hours from May to Labour Day
• Additional summer office closures, holiday closures (Dec 25–Jan 1)
• Potential to work out of the country/province for up to 1 month annually
• Flexible work hours and a remote work environment
• Professional development funding
• Funding to support the setup of your home office
  
  

Location: Virtual, home office must be within Canada.

Start Date: Spring 2026

Deadline to Apply: March 15 2026

Internal Job Level: L2

Commitment to Diversity and Accessibility:

Venture for Canada is dedicated to creating a workplace that fits your needs. We encourage applicants from all backgrounds and provide accommodations for accessibility. If you require accommodations, please contact us at kathleen@ventureforcanada.ca.

Additionally, all employees play a role in protecting company and customer data by adhering to the VFC information security policies and procedures.

This position is to fill an existing vacancy. Venture for Canada uses artificial intelligence-enabled tools to support certain aspects of the recruitment process; all hiring decisions are made by our recruiting and hiring teams. We will only contact applicants selected for an interview. In accordance with applicable laws, candidates who are interviewed will be notified of the hiring decision within 45 days of their final interview.