Technical Solutions Manager
RedditReddit is at a crucial point in our journey and we are looking for a Technical Solutions Manager to help drive the success of Reddit Ads. You will play an important role in developing, pressure testing, and troubleshooting our ads products and work closely with product managers, engineers, and product marketing managers. Through this role, you will also provide technical support to the sales team and ensure our top spending advertisers are set up for success. You will have ownership over major products and your contributions will have a direct impact on advancing Reddit Ads.
Responsibilities:
- Collaborate with Ads Engineering and Ads Product to identify bugs, test new products, and develop existing products to improve the advertiser experience
- Work alongside Sales as the product subject matter expert and the account team technical advisor
- Execute deep troubleshooting techniques and drive resolution of customer issues within our specified SLAs
- Participate in a rotating on-call schedule to provide after-hours and weekend support for critical revenue-blocking issues
- Collaborate closely with Product Marketing, Product Management, and Engineering to share advertiser feedback to influence our product roadmap and GTM strategies
- Work alongside Business Engineers to create and launch new dashboards and sales tools
- Partner with Sales and Engineering to unblock revenue blocked by technical issues or product limitations
- Collaborate with Product Adoption team to create campaign/product best practices to drive product activation
- Test and QA nuanced feature requests to ensure flawless campaign execution
Required Qualifications:
- 6+ years experience in a sales engineer role or similar
- Adept with writing database queries and data analysis
- Understanding of web technologies, including CSS, HTML, and XML, and JavaScript language and concepts
- Experience with a data management platform (ex. Mode, Tableau, Looker, Sense)
- Experience working with debugging tools (ex. Charles)
- Foundational understanding of digital advertising and ad tech
- Excellent verbal and written communication skills
- BA / BS degree or higher
Benefits:
- Comprehensive Healthcare Benefits and Income Replacement Programs
- 401k Match
- Family Planning Support
- Gender-Affirming Care
- Mental Health & Coaching Benefits
- Flexible Vacation & Reddit Global Days off
- Generous paid Parental Leave
- Paid Volunteer time off
Pay Transparency:
This job posting may span more than one career level.
In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/.
To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.
In select roles and locations, the interviews will be recorded, and transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out recording, transcription and summarization prior to any scheduled interviews.
During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable. We will not sell your personal information or disclose it to any third party for their marketing purposes. We will delete any recording of your interview promptly after making a hiring decision. For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors.
Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve. Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.